Q4 2024, we will be introducing a new online and mobile banking platform. To use this service, all members must complete a NEW ENROLLMENT process, as your previous login credentials will no longer be valid. Enrollment date is (TBD) and can be completed on our website or through our mobile app. For mobile banking, please ensure you have the downloaded the new version of the LFCU Mobile Banking app.
All members will need to re-register for online and mobile banking. Don’t worry—this only needs to be done once! Your new login credentials will work seamlessly across both our desktop online banking and mobile app.
When you’re ready to log in, simply click on the link that says “Don’t have an account? Enroll.” The system will guide you through a straightforward enrollment and verification process.
What identity verification steps are required for first login?
- Must confirm email address used to enroll by clicking on link in the email
- Must enter a PIN code to verify their identity
- Sent via email / SMS / voice-call
Will I see the same accounts in online and mobile banking after the upgrade as I do today when I login?
Yes, Once the upgrade is complete, all accounts for which you have an ownership role (primary or joint) or your social security number is associated with, will now be visible in online and mobile banking. If you don’t wish to see all of these accounts, you will be able to hide accounts from view.
Will I be able to customize the accounts I see on my main dashboard in online and mobile banking after the upgrade?
Yes, you can hide and unhide accounts displayed on your homepage. Navigate to the Account Preferences screen under the Settings menu in online & mobile banking.
Will my eAlerts continue after the upgrade?
No, you will need to reestablish any security or account alerts you wish to receive. The new digital banking supports email, SMS, and push notification alert channels.
Where can I set up Alerts?
To view or manage your alerts go to Tools & Services > Manage Alerts
Can I still schedule travel through digital banking?
Yes, members can easily set up travel through the new platform.
To set up a new travel, members must complete these steps:
- Click Set travel notification.
- Select the date range.
- Select a local or international destination. Members can add multiple destinations.
- Select the cards that will be in use during this travel, and click Save travel.
What other actions can be performed under card controls?
- View a list of existing cards, including those which are currently locked.
- View daily limits on the selected card.
- View and choose from options for disabling cards, reporting lost or damaged cards, changing pin, and setting travel notifications.
How do I update my contact information including phone and email?
To update your contact information, navigate to Tools & Services -> Contacts. You’ll see different contact details on the left-hand side, select the one you want to change and make the necessary updates.
Can I still send messages through digital banking?
Yes, you can access the message center trough Tools & Services, Messages & Alerts. Any pervious messages communicated through NetTeller will no longer be available.
Do I need to download the new mobile app?
- Yes, mobile banking users will need to go to their device’s app store and download the LFCU Mobile Banking app. The app is free, and once downloaded you can login as long as you re-enrolled. If you not have not re-enrolled you will need to re-enroll either on a desktop or the mobile app.
What are the system requirements to use the digital banking platform on my browser?
Access Digital supports the latest versions of Chrome, Safari, and Microsoft Edge. Older versions of those browsers that are no longer supported by their developers are a security risk and may not be compatible with Access Digital.
Update your browser today!
What are the system requirements for iOS and Android?
The minimum operating system versions required for our Access Digital mobile apps for iOS and Android are specified below.
Note: We generally drop support for older OS versions when they occupy < 1% of market share.
- Android: Android OS version 9.0 or higher. (Android 9 was released in August 2018.)
- iPhone and iPad: iOS version 15.5 or higher. (iOS 15 was released in September 2021.)
Will payroll deductions, automatic payments, direct deposit, or scheduled transfers continue as scheduled?
Yes, there will be no changes to your payroll deductions, automatic payments, or scheduled transfers. All funds will continue to be deposited and distributed to your designated accounts, with the exception of external transfers.
Will my recurring transfers between accounts continue to function as usual?
Yes, all your existing transfers will continue to operate as before, except for external transfers.
Will my external transfers still be set up on the new digital banking platform?
No, ALL members will need to re-enroll any external transfers they’d like to connect with. No external accounts will be brought over from the NetTeller platform. Verifying all external accounts through the Access Digital platform will ensure validity of accounts and ensure our members are using current and active accounts they are attached to.