In today’s high tech world, we are able
to do things more quickly and conveniently
electronically whether it is to send a
letter via email, pay bills or even go
shopping online.With this increase in speed and
convenience also comes increased risk.Every day, unscrupulous individuals
are busy developing new scams targeting the
unsuspecting public.At Lebanon Federal
Credit Union, the security of customer
information is a priority.We are strongly committed to the
safety and confidentiality of your records.One of the best ways to avoid fraud
is to become an educated consumer and we
would like to help you in this endeavor.Please take a moment to read this
important information on how to keep your
account safe when conducting business
online.
How to Keep Yourself Safe
in Cyberspace
An important part of
online saftey is knowledge. The more
you know, the safer you'll be. Here
are some great tips on how to stay safe in
cyberspace:
A good password is a combination of upper and lower case letters and numbers and one that is not easily guessed.
Change your password frequently. Don't write it down or share it with others.
2. Don't Reveal Personal Information Via eMail
Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else.
Play it safe, do not send your personal information such as account numbers, social security numbers, passwords etc. via email or texting.
3. Don't Download That File
Opening files attached to emails can be dangerous especially when they are from someone you don't know as they can allow harmful malware or viruses to be downloaded onto your computer.
Make sure you have a good antivirus program on your computer that is up-to-date.
4. Links Aren't Always What They Seem
Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect.
To avoid falling into their trap, type in the URL address directly and then log in.
5. Websites Aren't Always What They Seem
Be aware that if you navigate to a Web site from a link you don't type, you may end up at a site that looks like the correct one, when in fact it's not.
Take time to verify that the Web page you're visiting matches exactly with the URL that you'd expect.
6. Log Off From Sites When You're Done
When you are ready to leave a site you have logged in to, logoff rather than just closing the page.
7. Monitor Account Activity
Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away.
8. Assess Your Risk
We recommend periodically assessing your online banking
risk and put into place increased security controls where weaknesses are
found; particularly for members with business accounts.Some items to consider when assessing your online banking risk are:
Who has
access to your online business accounts?
How and
where are user names and passwords stored?
How strong
are your passwords and how often are they changed?Are they changed before or immediately after terminating an
employee who had access to them?
Do you have
dual controls or other checks and balances with respect to access to
online banking transactions?
9. What to Expect From Lebanon Federal Credit Union
Lebanon Federal Credit Union
will NEVER
call, email or otherwise contact you and ask for your name, password or
other online banking credentials.
Lebanon Federal Credit Union will NEVER contact you and ask for your
credit or debit card number, PIN or 3-digit security code. PLease
see below for more information about how our card provider, Star,
approaches customer service calls.
Credit Cards
Our card provider, FIS, will identify themselves as Card Member Services.
They will never ask for your card number, expiration date or CVC (security)
code.
They will:
Verify your street address
Verify the last four digits of your Social Security Numb
er
They may:
Ask for the last four digits of your card numbe
r
Ask to verify the amount of your last transaction or
paymen
t
If you are uncomfortable with the call, please hang up and call them back on
the 800 number of the back of your card.
Debit/ATM card
Our card provider, First Data, will ask you to verify your phone number.
They will never ask for your card number, expiration date or CVC code.
10. Rights and Responsibilities
When you are ready to leave a site you have logged in to, logoff rather than just closing the page.
With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the credit union.
These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account with Lebanon Federal Credit Union.
You can also find them online under the disclosures link at www.lebanonfcu.org
Ultimately, if you notice suspicious account activity or experience security-related events, please contact the credit union immediately at 717-272-2210.
Be aware that by continuing on you will be leaving www.lebanonfcu.org and viewing content from another website not under the control of the Lebanon Federal Credit Union. LFCU cannot be held responsible for it's content or any activity entered into by a member and the third party vendor.
